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January 9, 2020

We have heard for years and years that listening is the key. 

“Oh ... it’s the mainstay of communication and the very foundation of human interaction,” they say. “Why, it’s the linchpin of sales”, “the bedrock of negotiation”. “It’s the primary ingredient in conflict co...

June 27, 2019

Think of the incredible variety in communication. When we speak we inform and advise, complain, question, challenge, guide and share. We communicate our acceptance or rejection of a notion, our feelings about an event, our wants, needs and desires, our deepest musings...

January 11, 2019

Competency-based training was designed in the late 1980's as a way of improving the overall knowledge, skill and attitudes of the Australian workforce. A structure was created that provided several main benefits ...

  1. Training programs could become more consistent in...

November 7, 2018

Communication is a foundation element of human existence. It’s one of the things that separates man from beast. 

But noted American psychologist, Abraham Maslow (1908-1970) once said,

“I suppose it is tempting, if all you have is a hammer, to view everything as a na...

January 29, 2018

I've had the pleasure of working with kids at risk on several occasions and always find it to be a rewarding and eye-opening adventure. They have a perspective that is often uniquely shaped and it's not hard to tell they've had a rough upbringing by the things they bel...

January 12, 2018

We don't like having to think too hard about things. Hence the adherence and devotion to glib bumper stickers, memes and cliches. Nothing delights us more than a short, pithy saying that sums up something complex. How wonderful it is to look on the internet and see tha...

January 5, 2018

A belief in their own inferiority can lead a person to debilitating shyness, anxiety, phobias and depression among other behavioural disorders. It is very perturbing to feel as though you don't measure up to the others around you and self worth seems to be a platform f...

January 4, 2018

Many years ago I ran a training program for a large organisation, during which we were discussing society's unwritten rule about acceptable, reasonable, understandable, tolerable, questionable and unacceptable behaviour. Most of the group had similar positions when giv...

January 3, 2018

Sometimes when I sit to write a blog I think "Whew, where do I even begin?" This is one of those topics that could be discussed for hours and hours. But it's SO important that it's definitely worth talking about.

The famous author and preeminent thinker of our generatio...

January 2, 2018

It has reached such proportions that posters and memes are created almost daily to spoof just how popular being offended has become. So I thought it might be a good exercise to actually break down what makes something offensive. In other words, when should you legitima...

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