Forty-four years ago, when I first started martial arts, it was all about discipline. You subjugated your preferences and comforts in...

The standard approach for most conflict management/occupational violence management training programs is to deliver a series of...

Do you remember the awful exchanges between employees and customers at places like Bunnings in Victoria, Australia in relation to the...

When you think of someone who is highly skilled at something you imagine that they did thousands and thousands of hours of practice. An...

Ever since Morton Deutsch introduced the idea of “Win-Win” conflict management in the mid 20th century, we have become enamored with the...

We have heard for years and years that listening is the key. “Oh ... it’s the mainstay of communication and the very foundation of human...